1. Order Cancellation

Can I cancel the order after I have placed it?
Any cancellation requests will be accepted before the order is shipped. Please email the order cancellation requests to hello@swtantra.com
I have Cancelled my order. When will I get the refund?
If an order is Cancelled before we ship – we can Refund via the payment method you chose while paying. This may take up to 1-5 days to reflect in your account.

2. Delivery and Tracking

I have placed an order today. When can I expect the delivery?
We generally dispatch orders within 1-3 working days and aim to deliver your products within 5-7 working days. Deliveries are dependent upon our shipping partners & the location of the delivery. We use the best service providers to deliver your orders quickly and efficiently. You can track your order under “Useful Links - Track your Order” at the bottom of our website. Please use the order number starting with SWTT or AWB or shipment ID on the text received by you.

I need my product urgently. Do you offer fast delivery?
In case of any urgency, please do reach out to us at hello@swtantra.com so we can review the possibilities to expedite your order.

How Can I track my order?
Once your order is dispatched you will receive an Airway Bill Number (AWB) from the courier partner. You may use this AWB/order number to track your order. You can also track your order through the following link vamaship.com

3. Order Modifications

Can I change my shipping address after placing the order?
Yes, you can change the Shipping order after placing an order and before the product is shipped. Please drop us a mail at hello@swtantra.com so we can assist you further.

Can I change my phone number after placing the order?
Yes, you can change your phone number after placing the order. Please drop us a mail at hello@swtantra.com so we can assist you further.

Can I add or remove products after placing the order?
Yes, the order can be modified after it is placed and before it is shipped. Please drop us a mail at hello@swtantra.com so we can assist you further.

4. Does Swtantra have a store I can visit?

Yes, please visit our stores for information on our offline stores.

5. How can I avail store credit and it is applicable on what all products?

Store Credit is the refund that goes into your Swtantra account. It is applicable on all our products and even new launches. It has no expiration date and can be used for any future purchases.

6. Exchange and Return

I don't like my order. Can I Return it?
In the unfortunate event you are not fully satisfied with our product, please send a Return Request to https://swtantra.com/apps/return_prime (Link in the footer of Swtantra.com) along with pictures of your concerns within 48 hours of receipt of the product.

I have created a Return Request. When will the product be picked up?
Once a Return Request is Approved – we will arrange the reverse shipment for the returned product. Kindly keep the returned product in its Original condition along with Tags. Reverse pickup happens in 1-3 days after approval of the request.

I have created a return request. When will I get the refund?
Once a Return Request is Approved – we will book reverse pick up for the returned product. Once the return is picked by our delivery partner and following subsequent quality checks, we will send you store credit within 1-5 days which has no expiration & can also be gifted to anyone.

How can I get a refund into my Bank Account?
In an unfortunate event, if you find any “defect” or “damage” in our product, we will process the refund into your Bank account after the return process. In any other case, if you wish to get a refund into your bank account, please drop us a mail at hello@swtantra.com so we can assist you further.

7. Product Related Queries

Is the Blouse included with the Saree?
Yes, some sarees do come with the blouse as a Set - please check the description of the product. In other cases, Blouses are sold separately and can be purchased from our Blouse collection. Saree prices are not inclusive of Blouses unless they are sold as a Set. We do provide unstitched Blouse fabrics for some of our Sarees.

Are the Blouses padded?
Most of our Blouses are padded leaving a few exceptions. Please check the description under the product for all details.

Do I have to get the Fall & Pico done when I get the Saree?
Most of Our Sarees come with Fall and Pico pre-done at no extra cost. However, we are unable to provide this option for all our sarees depending upon the saree fabric.

Can my order be Customised?
We do accept some Customization like size, colours. Please drop us a mail at hello@swtantra.com so we can assist you further.

8. Payment

I have paid for my order but did not receive an order confirmation?
You will receive an order confirmation after payment has been done through email and text message. Though incase of an unfortunate event that you did not get the confirmation , please email us on hello@swtantra.com and we will check the payment status and create a manual order for you so you can receive the order as normal.

How can I pay for my order at Swtantra?
We support the following payment options at Swtantra:
● Netbanking
● Paytm
● Credit Card
● Debit Card
● Cash On Delivery (Available on most Pincodes - barring a few where our partners do not support COD)
● Shopify Secure
● PayPal
● Visa
● Mastercard
● American Express

I want to know about the EMI payment option?
We offer Zest Money for EMI options . You can find this in checkout under Razorpay option. The credit is provided based on the need and your credit rating which can be taken very easily online during checkout!

9. Queries For International Customers

Do you Ship Internationally?
Yes, we do offer International Shipping.
What is the Return process for International Customers?
We, unfortunately, do not have any return & exchange policy for international customers.

10. Do you offer Gift wrapping?

Yes, we do offer Gift wrapping. Please put in your request for Gift wrapping at the time of order placement in the notes section. We will neatly gift wrap the product, remove the MRP tag but include the original Swtantra tag.

11. Have a Question?

Reach us at hello@swtantra.com
Or message us on our social media.