Return/Refund/Exchange
We are committed to making your shopping fuss-free and enjoyable with quality products for an AWESOME experience !
Please read through the following Terms & Conditions clearly prior to making a purchase. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following Terms and Conditions.
Return Eligibility:
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Timeframe: Return request to be raised within 48 hours of receiving the order. Click here to submit a request.
- Condition: Returned Products must be unused, in original packaging, with tags intact.
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Refund Mode: A store credit equivalent to the full order value will be issued, in case you did not like the fabric, size issue or slight variation in colour. This store credit has no expiration date and may also be transferred or gifted to others.
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Non-returnable Items: Includes Customized products, Blouses, Jewelry, Petticoats, clearance and sale items.
Exchange Eligibility:
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Timeframe: Exchange request to be raised within 48 hours of receiving the order. Click here to submit a request.
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Limit: Exchange is allowed only once per order. Once exchanged no return request will be allowed for the exchanged product.
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Payment: Customer has to pay the difference amount for higher-value exchanges and store credit will be given for lower-value exchanges.
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Non-exchangeable Items: Includes Customized products, Jewelry, Petticoats clearance and sale items.
Refund Process:
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Return Request: Refund request to the original payment source will be allowed for damaged, defective, or wrong items received. Email requests to hello@swtantra.com
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Conditions: Customers are required to provide an opening video of the package as proof. Upon receiving the returned product, our team will conduct a thorough inspection to verify any damage or defects before approval.
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Refund Timeline: Refunds will be processed within 7 to 15 days after successful completion of quality checks at the warehouse in Delhi.
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Deductions: Shipping and payment charges will be deducted from the refund amount.
Cancellation Policy:
- Timeframe: Request for cancelling the order before dispatch; typically we ship the orders within 1-2 hours of order receipt.
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Process: Email requests to hello@swtantra.com. The refund will be processed within 24-48 hours.
Return & Exchange (International Orders)
Return/exchange is not allowed on International orders.
